This privacy policy describes how Helvetia Professional Development ("we", "us", "our") collects, uses, and protects your personal data when you visit and use our online platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection laws.
Data Controller:
Helvetia Professional Development is the data controller responsible for the processing of your personal data collected through this service.
Information We Collect:
We collect various types of information in connection with your use of our site and services.
Information you provide directly to us: This includes information you give us when you register for an account, sign up for our courses or workshops, participate in mock interviews, request career coaching, fill out forms, communicate with us, or provide feedback. This data may include your name, contact details (such as postal address), professional information, educational background, and payment information.
Information we collect automatically: When you visit our site, we may automatically collect certain information from your device. This includes your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This information helps us understand how you interact with our service.
Information from third parties: We may receive information about you from third-party service providers that support our operations, such as payment processors or analytics providers, consistent with their own privacy policies and applicable law.
How We Use Your Information:
We use the information we collect for the following purposes:
To provide, operate, and maintain our services: This includes delivering training programs, conducting coaching sessions, processing payments, and managing your account.
To improve, personalize, and expand our services: We use data to understand user needs, analyze usage patterns, and develop new features and offerings.
To communicate with you: We use your information to respond to your inquiries, provide customer support, and send you service-related announcements.
For marketing and promotional purposes: We may use your information to send you marketing communications about our services, where you have provided consent or where permitted by law. You have the right to opt-out of receiving marketing communications at any time.
To ensure the security and integrity of our service: This includes detecting and preventing fraud, unauthorized access, and other malicious activity.
To comply with legal obligations: We may process your data to comply with applicable laws, regulations, and legal processes.
Legal Basis for Processing:
We process your personal data based on the following legal grounds:
Performance of a contract: Processing is necessary to perform a contract with you (e.g., providing the services you have requested) or to take steps at your request before entering into a contract.
Consent: We may process your data based on your explicit consent, particularly for sending marketing communications. You have the right to withdraw your consent at any time.
Legitimate interests: We process data based on our legitimate interests, provided these interests are not overridden by your data protection rights. Our legitimate interests include operating and improving our service, preventing fraud, and communicating with users.
Legal obligation: Processing may be necessary for compliance with a legal obligation to which we are subject.
Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Data Security:
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information:
We may share your personal data with third parties in the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, and customer support. These providers are obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your data if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or prevent illegal activities.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such event and explain your options.
Cookies and Tracking Technologies:
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control the use of cookies through your browser settings.
International Data Transfers:
Your data may be stored and processed in Switzerland or other countries where we or our service providers operate. We ensure that any transfer of personal data outside of Switzerland or the European Economic Area is done in compliance with applicable data protection laws, such as by using Standard Contractual Clauses approved by the European Commission or ensuring the recipient country has been deemed to provide an adequate level of protection.
Your Data Protection Rights:
Under GDPR and applicable data protection laws, you have certain rights regarding your personal data:
The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your data violates applicable data protection laws.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
Changes to This Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and indicate at the top when it was last revised.
Contact Us:
If you have any questions about this privacy policy or our data practices, please contact us at:
Helvetia Professional Development
58 Talstrasse
Floor 3
8001 Zurich
Switzerland